Find your recovery guide

Official routes for accounts, devices, and files you own. Choose the situation that matches the prompt in front of you.

Accounts

Get back into your Apple or Google Account

Recover your own Apple or Google Account through official flows. Understand recovery contacts, recovery keys, waiting periods, and identity verification limits.

Recover your Microsoft account

Use Microsoft's password reset, sign-in helper, or recovery form for your own Outlook, Hotmail, and personal Microsoft account.

Get back into your Xbox account

Identify the Microsoft account behind your Xbox profile, then use official password or security recovery without losing track of your games.

Recover your Facebook account

Find your own Facebook account, use the official hacked-account route, and distinguish password recovery from an appeal.

Recover your Instagram account

Use Instagram's reset and hacked-account routes, and understand what an unexpected password-reset email does and does not prove.

Recover your Discord password or account

Reset your own Discord password, check saved backup codes, and understand the limits when every multi-factor method is lost.

Recover your Roblox account

Reset a Roblox password using a verified email or phone, and check the official options when two-step verification is missing.

Recover your Spotify sign-in

Find the email or login method attached to your Spotify account and use Spotify's official password-reset route.

Recover your Samsung account or screen lock

Reset your Samsung account through Samsung, and distinguish account recovery from a Galaxy screen lock and an erase.

Recover or unlock your Snapchat account

Reset a Snapchat password with your linked email or phone, and follow the official route for locked accounts and recovery codes.

Recover your TikTok account

Use TikTok's account recovery options for your own username, phone, or email, and distinguish a reset from a restricted account.

Recover your X account or password

Use X's official password reset and account-access help, with separate routes for missing email, two-factor checks, and restrictions.

Recover your PlayStation account

Recover PlayStation access using email, a passkey on another device, backup codes, or PlayStation's official support.

Recover your Nintendo Account

Find the correct Nintendo Account sign-in, reset a forgotten password, and use the parent-managed route for a child account.

Recover your Steam account and Steam Guard

Use Steam's account-recovery wizard for a forgotten password, missing Steam Guard device, or stolen account.

Recover your Epic Games account

Use Epic's current account-recovery flow for Fortnite and other Epic games, including a lost email or authentication method.

Recover your Amazon account password

Reset your Amazon shopping or Prime password through Amazon, and distinguish a missing code from an account hold.

Recover your Netflix account

Reset Netflix access through its official email or text route, or find help when the account email and phone are unavailable.

Reset your Hulu password

Recover your Hulu access through MyDisney, with the official reset route and checks for shared credentials and household accounts.

Recover your Disney+ sign-in

Reset your Disney+ password through MyDisney's official verification flow and check which shared account you are recovering.

Recover your Yahoo Mail account

Use Yahoo's Sign-in Helper for a forgotten password and understand why recovering an old account may not restore deleted mailbox contents.

Recover your AOL Mail account

Use AOL's Sign-in Helper and official support to recover your own mailbox without trusting unsolicited recovery offers.

Recover your Walmart.com account

Use Walmart's official customer-account password reset and distinguish it from OneWalmart employee access.

Recover your Xfinity email or account password

Reset your Xfinity ID password, including Comcast email, and check when the primary account holder can help a secondary user.

Recover your T-Mobile ID password

Use T-Mobile's official account help, with separate recovery paths for prepaid access and a Metro account PIN.

Recover your My Verizon account

Reset your My Verizon password through Verizon and distinguish wireless access, Fios credentials, voicemail, and older Verizon email.

Recover your AT&T account password

Reset an AT&T user ID or mail password through AT&T, with a separate route for AT&T Prepaid passwords and PINs.

Recover access to your WhatsApp account

Regain your own WhatsApp number, distinguish registration from two-step verification, and understand the limits on chat restoration.

Recover your LinkedIn account

Use LinkedIn's official routes for a missing email, compromised account, or identity check without sending documents to unofficial helpers.

Devices

Find your saved Wi-Fi password

Find your own Wi-Fi password in Windows, Apple Passwords, Android sharing views, or your router settings. Understand changed passwords and reset limits.

Locked out of your own Windows PC

Forgot your Windows login? Reset a Microsoft account, recover a PIN, handle a local account, and know what to try before wiping the machine.

Recover your Mac login password

Use Apple's supported Mac password-reset options, including an Apple Account or FileVault recovery key, and understand the data limits.

Recover a forgotten iPhone or iPad passcode

Check Apple's recent-passcode recovery option first, then understand the official erase-and-restore routes and their data limits.

Recover a forgotten Android screen lock

Understand Google's official erase-and-restore route for a forgotten Android PIN, pattern, or password and the ownership check afterward.

Recover a forgotten Chromebook password

Recover Chromebook sign-in while checking whether local data recovery was enabled before considering a Powerwash.

Use a Windows password reset disk

Create or use Microsoft's USB password reset disk for a local Windows account, and understand what it cannot reset.

Recover your router administrator password

Use your router maker's configured recovery option before considering a factory reset that removes network settings.

Reset a forgotten voicemail password

Use AT&T, Verizon, or T-Mobile's official voicemail PIN recovery for your own line, separately from the phone's screen lock.

Recover from a forgotten iPhone backup password

Understand Apple's limits on encrypted Finder or iTunes backups and when resetting settings lets you create a new backup.

Files

Opening a password-protected PDF you own

There are two kinds of PDF password, and only one of them locks you out. Here's how to tell them apart and the legitimate ways back into a file you own.

A ZIP, RAR, or 7z archive you own

Where an archive password usually lives, how to re-source the file, and the point at which encryption means there's genuinely no way in.

A locked Word, Excel, or PowerPoint file

Office files have their own mix of protections. Here's how to tell restriction from encryption, and the legitimate ways back into a document you own.

Unprotect an Excel sheet or workbook you own

Identify Excel worksheet, workbook-structure, and file-open protection, then use Microsoft's supported options for your own file.

Recover access to a password-protected ZIP

Find the password or a legitimate replacement for your own ZIP archive, with honest limits on encrypted-file recovery.

Recover access to a password-protected RAR

Find a RAR archive's original password or another authorized copy, and understand WinRAR's lack of a recovery backdoor.

Recover access to an encrypted 7z archive

Find your 7z password or original files, distinguish encryption from archive damage, and understand the limits of recovery.

Recover access to a protected Word document

Distinguish a Word file-open password from editing restrictions, then use Microsoft's supported options and authorized source copies.

Find your BitLocker recovery key

Match the BitLocker key ID to a saved 48-digit recovery key in your Microsoft account, organization, printout, or USB record.

Password managers & 2FA

Lost your authenticator or phone

Lost your authenticator or phone? Use backup codes, supported restore and account recovery options, then enrol and test a replacement sign-in method.

Find a password saved in your browser

Find passwords saved in Chrome, Safari, and Edge on devices you own. Check synced copies, use official recovery routes, and understand encrypted-data limits.

Recover from a forgotten Bitwarden master password

Check Bitwarden's supported access methods, hint, emergency access, and organization recovery before accepting the vault's encryption limit.

Recover access to your 1Password account

Check a working app, Emergency Kit, recovery code, or authorized family or team recovery for a locked 1Password account.

Recover your LastPass master password access

Use LastPass's official hint and account-recovery flow, preserving devices that may hold previously configured recovery information.

Recover Google Authenticator after losing a phone

Check synchronized Authenticator codes or an old-device transfer, then recover each protected account through its own official alternatives.

Recover Microsoft Authenticator on a new phone

Restore a supported Microsoft Authenticator backup and distinguish restored codes from accounts that still require sign-in or an administrator.

Recover Authy after losing your phone

Check Authy's available devices, account recovery, and encrypted backups, with clear limits when the backup password is missing.

Find and use your account backup codes

Locate the backup or recovery code for the right service, use it in the official sign-in flow, and understand when a replacement cannot be issued.

Recover a passkey after losing your device

Find a synchronized passkey or another registered method, then remove lost-device access through the service's official security settings.