Recover your X account or password
X, formerly Twitter, has several account identifiers: a public display name, a username beginning with an at sign, and the email or phone used to sign in. Start with the identifier attached to your own account. A forgotten password and a suspended account are different problems, even when both prevent normal use.
If the email behind the account is unavailable, recover it with its provider. Our Apple and Google recovery guide covers those identities. Keep a browser or app that still has access available while you work out what changed; do not discard your only working session as a first troubleshooting step.
1. Match the account before requesting a reset
X's login troubleshooting article explains how to work with a forgotten username or email. If you know the account email, use that rather than trying to reconstruct the exact public username. If an email is not recognized, consider another address you owned when you set up the account.
Use your own records to narrow the possibilities: old account messages, a password-manager entry, or an app that remains signed in. A display name can be shared by many people and may have changed. Confirm the profile you are trying to recover before requesting a security message.
Where a reset screen asks for a phone number you cannot remember, follow X's guidance on using the username or email instead. Do not guess a number belonging to someone else. A public profile can help identify an account but cannot prove that you are authorized to reset it.
2. Use the official forgotten-password route
Follow the reset link in X's login-help page. Supply the requested identifier and choose a reachable method associated with the account. If a phone was attached, the service may offer a text-message reset; email is another route when the registered mailbox is accessible.
Enter verification information only in the X flow you opened. Check spam or mailbox rules if a message does not arrive. Requesting many codes before checking the destination can create an inbox full of messages without fixing the underlying contact problem.
After setting a new password, use it with the same account identifier. If X now asks for two-factor authentication, treat that as a separate check. A reset email does not demonstrate possession of the authenticator or security key registered for the account. See backup codes for help identifying previously saved recovery material.
3. Ask for account-access help when ordinary reset fails
X's official forgotten-password support form distinguishes accounts created with an email address from those created with a phone number. Select the situation that actually applies and follow the form's verification requirements. Use an email address you control for any requested correspondence.
Describe the obstacle precisely: the mailbox is inaccessible, the phone number changed, the reset does not arrive, or the password changed unexpectedly. Those facts are more useful than a generic statement that the account is broken. Keep any official case response so you can answer follow-up questions consistently.
If the form does not load in your browser, use the Help Center's supported account-access route rather than a third-party copy of the form. Do not submit credentials to a page merely because it uses an X logo or quotes language from the Help Center.
Losing every registered contact and verification method can leave no supported route back into an account. An account-access request is a request for review, not a guaranteed reset. Public knowledge of the username, posts, or followers does not establish ownership.
Locked, limited, or suspended accounts
Read the notice displayed after signing in and follow its official instructions. If an appeal is offered, use that route and the reason shown for your account. Repeated password changes do not themselves reverse an enforcement decision. The account-access form is for login problems, so do not describe a suspension as a lost password merely to reach a different queue.
If you suspect compromise, secure the linked mailbox and explain unauthorized changes through X's Help Center. Ignore people in replies who claim that a private recovery specialist can restore any account for a fee. Never provide a code to someone claiming it is needed to cancel a report.
After you regain access
Review contact details, active sessions, and connected access in the account's settings. Save a current backup method independently of the phone used for everyday verification. If the old password was reused elsewhere, replace it on those accounts too.
Login.com's X sign-in guide can help you return to the usual official entry point. Check that the expected username is open before updating your saved password, especially if you maintain both personal and work profiles. Label their recovery records clearly so future alerts can be matched to the right account.
Instructions checked against vendor guidance on 24 September 2026.